We offer a 14-day refund policy (Terms & Conditions Apply). You can purchase our products with confidence that they will not let you down.
EU customers are considered as international purchases and any import duties/taxes will be the responsibility of the buyer.
USA orders are shipped from our local facilities and any interstate taxes if there are any are the responsibility of the customer.
We provide a tracking number for all the orders and customers can track their goods in transit via the relevant website of the courier company.
For any orders, we don’t offer any additional tracking service unless it’s not delivered after the seventh working day of the dispatch date. You can always track your order using the tracking number provided at the time of dispatch.
SMS Service Policy:
When you sign up for our sms program, expect to receive regular deals and promotional offers, any ongoing discount updates etc. and more.
Abandoned checkout :
When you add items to the My Aroma cart on our website, expect reminders as we do not wish for you to miss out, along with ongoing special offers to our abandoned cart customers.
Clear opt-out instructions:
At the end of each communication, whether by Email or SMS you can always click on the unsub option if you do not wish to be on our reminders and regular updates communication list.
